Process
How we work.
One commercial process, applied without exception. It is what lets us move quickly on the things that matter and never quietly drop the things that do not feel urgent.
Client journeys
Two gates, two paths.
Tap any stage to walk the journey.
Gate 1 — Product Market Access
Step 1 of 12
Gate 2 — Commercial Sourcing
Step 1 of 11
Standards
What you can expect from us.
Before we act
- Written scope and mandate
- Verified company and product records
- Current insurance and certification
- Conflict and competing-product review
- Agreed commercial terms in writing
While we act
- Registered commercial accounts
- Protected account positions where agreed
- Stage-tracked opportunities
- A named owner for every next action
- Monthly commercial updates
Always
- Client information never crosses between clients
- Documents versioned and retained
- Every commercial event recorded
- Reporting you can audit
- Access to your own portal at any time
Questions
The things clients ask first.
Every enquiry is acknowledged and classified as Gate 1 or Gate 2 first. Qualification follows once we have the commercial brief in writing.
Where a protected account position is agreed, it is documented in the mandate. Outside of that, representation is non-exclusive by default.
Only against recorded commercial events tied to a registered account or a completed sourcing transaction, reported transparently in your portal.
Client information never crosses between clients. Documents are versioned, retained and visible only to your organisation and your named Y&J owner.